R1800 Stuck print head

[carl86]

My R1800 head is stuck and will not release even with the power off.
Both red lights are blinking.
I was starting to print and the first print some color was missing
I refilled the inks, I use a CIS system , I ran a head cleaning and nozzle check
and that the cyan was not printing I wated about 10 min. and tried again
and thats when the head stuck and the lights started flashing.
The machine has not seen a lot of use, I am a hobbyist and I print
for my own use. about 350 8.5x11 and 10 13x19s in 2 1/2 years.
I would sure like some help or advise

thank you
carl

[Songman45]

The stuck print head could be from a lack of use. Sorry that I don't have a suggestion for a fix. Oddly enough we recently began having troubles with all three of the R1800s we use weekly. I can't help but wonder about the coincidence of these issues have with the release of the all new R1900 and of course its different ink system.

[carl86]

Hi songman45

The printer is used at least 3 to 4 times a week , it had printed just fine
two days ago.

carl

[Dave R.]

Perhaps calling Epson Tech support. I have not dealt with them personally, but it makes sense to contact them first to see what they can tell you. Good luck

[ohenry]

Epson support probably won't help given that non-Epson ink is being used. Both lights flashing red is an indication of a jam somewhere or an improper paper feed slot. If the power light (green) is flashing, it is an unknown error.

[carl86]

Thanks for the help,I managed to unlock the head so I can retreve the CIS system

and ordered a referb R1800 to use.