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Old 08-04-2012   #11
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Originally Posted by mjposner View Post
Well I sent in a 5d. maybe they will send me a 5d Mark III instead.
Let me know if it works for ya. If so, I'm gonna send my 50D in and hope for a 1DX !


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Old 08-04-2012   #12
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I originally contacted them to see if my mirror was previously repaired. Even with the serial no. and a picture, they could not say for sure so they said, send it in for free (its 6 years old and I bought it used).

Good service in my book.
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Old 08-12-2012   #13
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I have a Canon G10 that I carry around everywhere, especially on long dog walks. It has been fine for 2 years, but I recently got a message to change the battery pack, so I bought a new battery. Camera worked fine for 3 weeks, now I am getting the same message. I tried charging the battery, but that doesn't work. Same message appears on screen.
Does anyone have the addy where to send it for the repair it seems to need? And do any of you have any ideas?
Thanks a lot for any help!
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Old 08-12-2012   #14
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I have a Canon G10 that I carry around everywhere, especially on long dog walks. It has been fine for 2 years, but I recently got a message to change the battery pack, so I bought a new battery. Camera worked fine for 3 weeks, now I am getting the same message. I tried charging the battery, but that doesn't work. Same message appears on screen.
Does anyone have the addy where to send it for the repair it seems to need? And do any of you have any ideas?
Thanks a lot for any help!
II'm afraid I can't help tell you what is wrong with it. If you decide to get it repaired, I'd suggest that you send it to Canon. Those folks are great IMO. Also, you might be able to send them an e-mail and they may be able to tell you what is or may be wrong with it along with a ballpark estimate. You could also try a google search with the camera model and error message.
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Old 08-12-2012   #15
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First battery dying after two years is reasonable, you get 300 charges usually. The second battery may have been defective. Was it a Canon battery or ebay knock off?
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Old 08-12-2012   #16
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P.S. Sent my Canon 5d to Canon on Wednesday August 1, got it back cleaned and calibrated on Friday August 10.
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Old 08-12-2012   #17
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Default Re: Canon repair turnaround
the battery is the only one I could find in the area for tis camera---at Radio Shack. It is a Lenmar and has a remark on it "for Canon Digital Cameras"

Do you have the addy for were to send the camera? Thanks a lot!
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Old 08-12-2012   #18
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Default Re: Canon repair turnaround
Here's a link:

Canon U.S.A. : Online Product Repair Request, Tracking or Approval
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Old 08-12-2012   #20
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Default Re: Canon repair turnaround
good idea...I'll take it tomorrow.....thanks for the addy too, I might need it.


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