Obtaining RMA for Samsung Hard Drives
Posted 09-11-2009 at 09:21 AM by JDArt
Samsung does NOT make it easy to find out how to get an RMA for a defective hard drive. After a good bit of research, I finally found a method that works.
Compose an e-mail message to
hdd@totalts.com
In the subject line, write:
Service Policy/Warranty HDD/CD-ROM Drive Exchange
In the body, include this:
1. E-Mail :
2. Name :
3. Company :
4. Address :
5. City :
6. State :
7. Zip :
8. Phone :
9. Fax :
10. Item To Be Returned : hard disk
11. Model# :
12. Serial# :
13. Defects : Can Not Format, Read Errors, Write Errors
14. Purchase Date :
15. Other Comments :
Supply information for the relevant fields.
You should hear back within a few days, with an RMA number.
Compose an e-mail message to
hdd@totalts.com
In the subject line, write:
Service Policy/Warranty HDD/CD-ROM Drive Exchange
In the body, include this:
1. E-Mail :
2. Name :
3. Company :
4. Address :
5. City :
6. State :
7. Zip :
8. Phone :
9. Fax :
10. Item To Be Returned : hard disk
11. Model# :
12. Serial# :
13. Defects : Can Not Format, Read Errors, Write Errors
14. Purchase Date :
15. Other Comments :
Supply information for the relevant fields.
You should hear back within a few days, with an RMA number.
Total Comments 4
Comments
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Maybe I'm missing something but I ran a computer store for 5 years and sold hundreds of HD's of many brands but I had to warraty the HD's myself and return to the factory for credit. Did you buy from a dealer or are you a dealer? If not just return it where you bought it for warranty.Posted 09-11-2009 at 11:46 PM by Sidebyte
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Most stores will only accept returns for 15 to 30 days and beyond that you have to deal with the manufacturer for warranty repair. Maybe it depends on who you buy from.Quote:Originally Posted by Sidebyte
Maybe I'm missing something but I ran a computer store for 5 years and sold hundreds of HD's of many brands but I had to warraty the HD's myself and return to the factory for credit. Did you buy from a dealer or are you a dealer? If not just return it where you bought it for warranty.
Thanks for the info, JD.Posted 09-12-2009 at 12:14 AM by swampler
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Swampler is correct. Newegg, for example, wants nothing to do with administering warranty service. Many of these drives have mutli-year warranties. Imagine if a retail store had to deal with all of the returns itself.Quote:Originally Posted by Sidebyte
Maybe I'm missing something but I ran a computer store for 5 years and sold hundreds of HD's of many brands but I had to warraty the HD's myself and return to the factory for credit. Did you buy from a dealer or are you a dealer? If not just return it where you bought it for warranty.Posted 09-12-2009 at 03:31 PM by JDArt
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