PhotoCamel - Your Friendly Photo Community - View Single Post - Help: Ebay/fed-ex question: stolen item

jefferies · 07-01-2008

Fedex has a $100.00 value ( not insurance) for packages and the sender can purchase more depending on the item. Jewelry is a $500.00 limit and I don't know about cameras. Assuming the shipper purchased additional value coverage you need to contact him to start a trace. Inform him of the forged delivery record and FedEx will investigate. You may be asked to sign a statement saying you did not receive the item. They then will pay the shipper the value and guess he will have to refund you. This will take several weeks to process. I had this happen while in another business doing high value shipments. Get the process started today.If the shipper did not get the correct insurance I would go to Paypal whatever service you used and start a charge back. I think you would still need FedEx to show it was not you who received the package.

07-01-2008	#4 (permalink)
jefferies Alpaca Location: Texas Posts: 3 CamelKarma: 10 Editing OK?: No Gallery \| Blog	Re: Help: Ebay/fed-ex question: stolen item Fedex has a $100.00 value ( not insurance) for packages and the sender can purchase more depending on the item. Jewelry is a $500.00 limit and I don't know about cameras. Assuming the shipper purchased additional value coverage you need to contact him to start a trace. Inform him of the forged delivery record and FedEx will investigate. You may be asked to sign a statement saying you did not receive the item. They then will pay the shipper the value and guess he will have to refund you. This will take several weeks to process. I had this happen while in another business doing high value shipments. Get the process started today.If the shipper did not get the correct insurance I would go to Paypal whatever service you used and start a charge back. I think you would still need FedEx to show it was not you who received the package.