Hi everyone,
I'm throwing this out there as a 'grasping at straws' effort before I call Adobe. My wife is taking a Photoshop class at school so she can start helping with some of our PP. To date, I've been using GIMP, but was really excited to be able to start using PS CS3 Extended. So we bought the Education edition from the college and last night I sat down to install it.
First, I'm running WinXP Pro SP2 w/ 1GB RAM Radeon X600 video and plenty of HD space.
In short I consistently get the following messages:
Successfully installed Shared components,
Photoshop CS3 - Component install failed
Shared Components install failed
After the install I have Bridge, Stock Photos, Device Central, and Extend Script toolkit installed, but no Photoshop
So.. "No big deal" I think. I'm a software engineer by trade, I can look at the logs, see what went wrong and fix them. Or so I thought. The logs showed the install failing because of a conflict with Microsofts SQL Server. I'm not using it anymore so I uninstalled it. In addition, after reading online Troubleshooting docs, I uninstalled all Adobe products (I had downloaded Lightroom Beta a long time ago) including the newly installed Adobe apps, turned off my anti-virus, and against my better judgement, turned off my firewall. There were some posts online stating that Adobes Passport can be blocked by the firewall on install causing failure.
Again after hours of uninstall and reinstall, I still get the same failures. Now when I check my event logs, I only see one warning complaining about a registry or service is still in use, but there's no additional info
This is incredibly frustrating, and to boot, we can't take the software back to the Bookstore after it's opened, AND when I look at Adobe's support page, it looks like you have to pay for any sort of support.
So, in despiration I'm wondering if anyone here has had a similar experience
, or any ideas before I break down and call them tonight?